Service Quality

Our policy is to provide our clients with quality, professional and expert human resource solutions wherever the demand arises. The Normandy Company is committed to ensuring that our personnel understand the need for the provision of continuous quality services. In light of this, we have established standard operating procedures, and adherence to this form an important part of the key performance indicators of all staff in this organisation.


  1. Understanding our clients’ needs and tailoring solutions to those needs so as to meet and exceed client expectations.
  2. Maintaining and regularly reviewing and improving the quality of our services to continuously keep up with client expectations.
  3. Maintaining close links with our business partners?
  4. Motivating our staff through recognition of good service by way of promotion, and career advancement